route Guide • 4 min
Delivery: better visibility and smoother dispatch
A lightweight setup that reduced missed stops, improved ETA confidence, and lowered manual follow-ups.
Situation
Dispatch spent too much time calling drivers for status updates. Late deliveries were hard to explain, and customers lacked timely updates.
↓ 10–15%
Missed stops
↓ 8–12%
Late arrivals
↓ 20–30%
Dispatch calls
What we changed
We focused on a few high-signal rules and a clear daily routine for dispatch.
- Live map with status labels (moving / stopped / delayed)
- Geofence events for key locations (arrival / departure) instead of manual check-ins
- Simple alerts: long stop, route deviation, and repeated late arrivals
Rollout in 10 days
A phased rollout that stabilizes operations before adding more detail.
- Day 1–2: define ‘late’ and ‘long stop’ thresholds per route type
- Day 3–5: enable geofences for depots + top customer sites
- Day 6–8: daily dispatch routine + exception list (top 10 only)
- Day 9–10: weekly review and fine-tune thresholds
Want this set up for your fleet?
If you share a sample route plan and your typical stop times, we can recommend thresholds and a dispatch routine in 48 hours.